Terms, Conditions & Policies

Hi, thank you for visiting veia.com.au. Please note that your use of our site means that you agree to the rules below. If you have any questions or concerns regarding our terms, conditions and policies it's best to contact us before using our site or purchasing our products as we do adhere to them closely.

This page was last updated on the 30th July 2018. 

Updates to Privacy Policy:
We may from time to time change these rules. Your use of our site following any such change means that you agree to the rules as changed. These rules–specifically including the “Customer Information Policy”, “Use of Cookies”, “Use of IP Addresses”, and “Security” paragraphs below–apply to this website only and not to any other website.

All images on the site are owned by Veia and or/ veia.com.au. Please ask if you would like to use these images and give us the correct referencing.

Customer Information Policy:
veia.com.au recognises that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogues and other marketing and promotional materials through the mail, contact contest winners and /or ship and bill orders. 

veia.com.au collects personal information necessary to process an order, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zip code, phone number, email address, gender (optional) and date of birth (optional).

Customer Service Policy:
Australia
Veia offers both standard express and regular shipping with Australia Post (for Australia Post guidelines and delivery time frames please visit auspost.com.au). We do reserve the right to use other carries at our recommendation to ensure the best and most efficient service possible at any given time.

International
All overseas orders will be shipped via Australia Post. (for Australia Post guidelines and delivery time frames please visit auspost.com.au)

Pricing Policy:
All of our prices are in Australian dollars (AUD) . Product prices may be updated at any time.

Return Policy:
We can only accept refund returns for faulty items. You may request a credit note or exchange for other items. However for hygiene reasons we can not accept any return of earring unless faulty so please purchase responsibility and ask questions before purchasing if you are unsure about any details. We do our very best to give clear images and descriptions of all products as we do not accept returns for change of mind.

(When emailing regarding a faulty item please include your original order number and full name so we can sort out the issue as quickly as possible.)
 

Please contact us at contact@veia.com.au to discuss a faulty item.

Veia will cover or refund postage costs for any faulty items.  For any exchanged items the customer must pay the postage to sent the exchanged item back and to have the new item sent. Standard shipping charges apply for both Australian and International orders.

Store credit may be issued at the purchasers request. Through personal contact we will arrange a credit code for the customers use only with the value of the item being credited not shipping costs. Store credits will last one year from date of issue. Items bought with store credit will be handled like any regular order made and further shipping charges will apple to send new products.

We do not offer any returns for credit note or exchange on any sale items, including those with a promotional code.

Privacy Policy:
Veia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (unless you have opted out of receiving promotional materials, we may send you information by email or postal mail to the address you provided) and to personalise and elevate your experience shopping with us.

Collected Information by Veia:
Personal identification information such as user name, password, billing information, and contact information may also be collected in order to offer you Veia store products and services. This information will be used to fulfil your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve veia.com.au. Choosing not to provide us with information will limit our ability to respond to your shopping needs. In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. All data acquired via the website is stored indefinitely. Because of the nature of the Internet, data may pass through any country and any jurisdiction, including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.

Information Sharing:
Any personal information or User Submissions that you voluntarily disclose on the site becomes publicly available and is not considered personally identifiable information subject to this Privacy Notice. veia.com.au cannot guarantee the security, privacy or confidentiality of your personal information or User Submissions. You post User Submissions at your own risk. Therefore, please be mindful of what you post, because it may become publicly available on the site or otherwise. Even after removal, copies of your User Submissions may still be viewable in areas displayed outside the site, in cached and archived pages, or if other Users have stored your User Submissions.

Secure Shopping:
We guarantee that every transaction you make at veia.com.au will be 100% safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with us. If you have any questions regarding our security policy, please email our customer support at contact@veia.com.au